Samsung

Samsung Smart TV 2017: missing or slow video apps

A TV can remain excellent as a display but weak as an app platform. The main risk is video apps changing their requirements.

Risk level: High risk
Category: Streaming and TV
Last reviewed: 2026-05-23
Confidence: medium

Support status

Verify in Samsung support and in each video app; policies vary by country and exact model.

Typical symptoms

Video app missing from the store
Network works but playback fails
App is very slow or freezes

Fixes to try

Update TV firmware
Reinstall the app and clear data
Use a recent streaming box on an HDMI port

Alternatives

Maintained 4K streaming box
Console or media player already available
Replace the TV only if panel or codecs are also limiting

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Pro plan Contact

Sources to verify

https://www.samsung.com/support/